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Frequently Asked Questions (FAQ)

 

SHIPPING, PICKUP & RETURNS

Do you offer shipping?

Yes! We ship across Canada. Shipping rates are calculated at checkout based on weight and location.

Do you offer local pickup?

Yes — free local pickup is available in Ripley, Ontario.

Do you offer delivery?

We offer weekly delivery into Kincardine and Walkerton, depending on our schedule and order volume.

What is your return or exchange policy?

Because all items are made-to-order, we do not accept returns or exchanges unless an item arrives defective or we made an error.

If something is wrong with your order, contact us within 7 days with your order number and a photo of the issue — we’ll take care of it.

 

TURNAROUND TIME

How long will my order take?

Our standard turnaround time is about two weeks from the date payment is received.

This may vary depending on:

  • Order size

  • Embroidery requests

  • Specialty garments

  • Current production volume

Do turnaround times change during the holidays?

Yes — during the busy season (November through January), production may take longer due to increased order volume.
We recommend ordering early for holiday deadlines.

Do you offer rush orders?

Yes! Rush orders are available for an additional fee, depending on your deadline and our schedule. Rush spots are limited.

 

PRINTING, DTF & QUALITY

How durable is DTF printing?

DTF (Direct-to-Film) prints are extremely durable and long-lasting. With proper care:

  • They won’t crack or peel

  • Colours remain vibrant

  • They withstand 50+ washes

  • They stretch without breaking

  • They’re suitable for everyday wear, sportswear, and workwear

Care tip: wash inside out, cold water, and hang to dry.

 

EMBROIDERY QUESTIONS

Why is there a one-time digitization fee?

Digitization converts your logo into a stitch-ready file. This fee covers:

  • Plotting stitch paths

  • Thread density planning

  • Testing and adjustments

  • A reusable embroidery file you can use forever

It is a one-time fee per design.

Why is there a minimum order for embroidery?

Embroidery requires considerable setup time, including:

  • Threading and machine calibration

  • Test stitches

  • Placement adjustments

Minimums help keep your price fair and reflect the setup required.

 

 ORDERING, CUSTOMS & PRODUCTION

Can I mix sizes and colours in my order?

Yes! You can mix any sizes, garment styles, and colours as long as they’re available in the chosen design.

Do you offer bulk pricing or team wear packages?

Yes — team wear and group orders receive discounted pricing.
Perfect for:

  • Teams

  • Schools

  • Fundraisers

  • Businesses

  • Clubs

  • Events

Why don’t you offer one-off custom orders?

To keep production efficient and pricing fair, we focus on:

  • Seasonal collections

  • Rural & outdoor-inspired apparel

  • Team and business orders

  • Order Hub shops

This allows us to offer high-quality, made-to-order items without the cost of single custom pieces.

Can you share my completed order on social media?

Yes — we often post finished apparel online to showcase our work.
If you prefer your order not be shared, just let us know before production begins.

Do you keep my artwork on file?

Yes — your design files (including embroidery digitized files) are saved securely for future reorders.

 

APPAREL & MATERIAL QUESTIONS

What brands do you offer?

We have access to over 50 apparel manufacturers, giving you a wide range of:

  • Everyday basics

  • Premium garments

  • Workwear

  • Youth sizing

  • Athletic apparel

If you need a specific style or brand, just ask!

Do you offer youth sizing?

Yes — many garments are available in toddler, youth, and adult sizes.

Can I bring my own clothing to be printed?

Typically, no.
We prefer to supply the apparel because:

  • We know which fabrics work best

  • We guarantee quality

  • If anything goes wrong, we replace it at no cost to you

  • Customer-supplied garments cannot be replaced if damaged

This policy protects both your order and our production.

Will colours look exactly like the mockups?

We work hard to match colours closely, but slight variations may occur due to:

  • Screen differences

  • Fabric texture

  • Printing method

  • Lighting conditions

Mockups are intended as a visual guide.

 

 CARE INSTRUCTIONS

How should I wash my printed apparel?

For best longevity:

  • Wash inside out

  • Cold water

  • Gentle cycle

  • Avoid bleach & fabric softeners

  • Hang to dry (recommended)

  • Do not iron the print directly

 

ORDER HUB QUESTIONS

What is the Digital Flair Order Hub?

The Order Hub is our custom online store system used by:

  • Teams

  • Schools

  • Businesses

  • Clubs

  • Fundraisers

Each group gets its own store with handpicked designs printed in-house.

Do you provide mockups for team or business stores?

Yes — every Order Hub is launched with clean, clear mockups for easy viewing and ordering.

 

DESIGN, FILES & BRANDING

Can you help refine or create a logo?

Yes — we offer logo cleanup, design, and branding services.

Do you store my digitized embroidery file?

Yes — once your logo is digitized, we store it securely for future orders.

 

Still have questions?

Feel free to contact us anytime — we’re happy to help!

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